How can I track my order?
After your order is shipped, we will send you a tracking number via email. You can use this number to track your package’s status on the courier’s website. If you haven’t received tracking information within 5 days of purchase, please contact our support team.
What is your return and refund policy?
If you are not satisfied with your purchase, you can request a return within 7 days of receiving the product. We will guide you through the process, and refunds are issued once the returned item is received and inspected by the supplier.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure online payment methods available on Shopify. Your payment information is processed safely and securely.
How do I return an item if Iām not satisfied, and how long does it take to process a refund?
Returns can be initiated within 7 days of receipt. Contact customer support to get the return instructions. Once we receive and inspect the returned item, refunds are processed within 7-12 business days through your original payment method.
What if the product I receive is damaged, incorrect, or my package is delayed or lost?
If you receive a damaged or incorrect product, please contact us immediately with photos as proof, and we will arrange a replacement or refund. In case your package is delayed or lost, we track all shipments and work with the courier to resolve the issue as quickly as possible. Customer satisfaction is our priority.
How can I contact customer support?
You can reach our customer support team through the contact form on our website, email, or live chat (if available). We strive to respond to all inquiries within 24 hours to assist you with any questions or issues related to orders, products, or general support.
How long does shipping take?
Shipping times vary depending on your location and the supplier’s warehouse. Typically, it takes between 7 to 21 business days for international delivery. You will receive a tracking number once your order ships, so you can monitor its progress.
Do you ship internationally?
Yes, we ship products worldwide. Our suppliers have warehouses in multiple countries to ensure global coverage. Shipping times and costs may vary depending on the destination country.